Terms of Conditions

Terms & Conditions

1. Introduction

Welcome to 1Uppro Solar LLC (“Company,” “we,” “our,” or “us”). By accessing or using our website and services, including our solar panel cleaning subscription, you agree to comply with these Terms & Conditions.

2. Services Provided

We offer solar panel cleaning and maintenance services through subscription-based and one-time plans. Our services include:

• Recurring solar panel cleaning as per the selected plan.

• Notifications and reminders for service appointments.

• Automated billing and customer account management.

3. Subscription & Billing

• By subscribing to our services, you authorize us to charge your selected payment method on a recurring basis.

• Subscription fees are billed monthly or annually, depending on your plan.

• You may cancel your subscription at any time, but payments already made are non-refundable.

4. Messaging & Communications (A2P Compliance)

By providing your phone number, you agree to receive SMS messages related to:

• Appointment confirmations, reminders, and updates.

• Billing notifications and subscription-related alerts.

• Promotional offers and service updates (only if you opt-in).

Opt-Out & Support:

• You can opt out of SMS communications at any time by replying “STOP.”

• For support, reply “HELP” or contact us at [your support email/phone number].

• Standard messaging and data rates may apply.

5. Customer Responsibilities

• Ensure your solar panels are accessible at the scheduled time.

• Provide accurate contact and billing information.

• Report any service concerns within 48 hours of completion.

6. Service Modifications & Cancellations

We reserve the right to modify, suspend, or cancel services due to unforeseen circumstances (e.g., extreme weather). Customers will be notified in advance whenever possible.

7. Limitation of Liability

We are not responsible for damages caused by pre-existing panel conditions or circumstances beyond our control. Our liability is limited to the cost of the service rendered.

8. Privacy & Data Security

We respect your privacy and comply with applicable data protection laws. Your personal information will only be used for service delivery and communication purposes. Refer to our Privacy Policy for more details.

9. Governing Law

These Terms & Conditions are governed by the laws of New Mexico/UnitedStates. Any disputes shall be resolved through arbitration in New Mexico.

10. Contact Us

For questions regarding these terms, reach us at:
📧 1UpproSolarinstall@gmail.com
📞 (505) 288-2779